Based in the Southern Highlands, The Techery is a company made up of passionate and experienced locals. We place our customers at the centre of our business, and we aim to bring back good old, down-to-earth, local customer service.
We hail from various areas of expertise, from major telco companies to small-scale internet service providers. We also have extensive credentials in the technical fields, marketing, customer service, after-care support and smART automation specialties.
Our General manager Casey is the captain of The Techery ship. She is the first point of contact for all our new clients and brings with her over 15 years of experience from various different industries.
In mid ‘22, Casey and her fellow directors recognised a gap in the Southern Highlands market for a comprehensive services company that provides solutions for the up and coming field of smART home and business automations.
She thought to combine her venture into this field with her strong foundations in rural internet solutions to create the perfect hub for current and new advances in smART technology to grow and flourish.
Casey is passionate about making sure that every one of The Techery customers is cared for in a genuine and personable way, while also encouragingly driving the team to execute jobs and meet deadlines.
She's excited to bring The Techery to you and to help fulfill your internet and smART technology needs!
Nicole is our wonderful Operations Manager that ensures that every customer's needs are taken care of, bringing with her a diverse range of experience and skills across the executive administrative field over the last 15 years.
After a few years working in the Rural Internet space, she couldn’t be more excited to branch out into two areas that she felt would add value to people’s lives – Saving people time (hello smART Automations) and adding a sense of security to their day to day lives (smART Surveillance).
You will find yourself talking to Nicole to schedule your installations, for customer service enquiries or to handle your account! With a passion for fostering the company values and vision Nicole has developed our customer service offering, maintains billing and organises the technicians schedule as her core role.
Nicole has high ethics and integrity with a friendly yet confident and productive management style shown through her work and willing to go that extra mile to guarantee customer, team and management satisfaction.
We couldn’t do this without Nicole’s dedication to customers and their experience with The Techery.
Reuben heads up The Techery's technical operations, bringing close to a decade of hands-on experience across the full technology stack.
He spent his early career in telecommunications, working across data, IP networking and lines infrastructure, before moving into the rural internet space where he developed a sharp eye for delivering solid connectivity in tricky environments. These days he's leading the charge across AV, smART home integration, security, access control and everything in between.
Reuben's the one making sure each project is designed properly, installed cleanly and built to last, and he genuinely thrives on the technical problems that come with complex builds. He takes a lot of pride in the quality of work that leaves our hands and believes great customer service starts with great craftsmanship - every job gets the same level of care and attention, no matter the scope.
Reuben is excited about what's ahead for The Techery and looking forward to continuing to grow alongside a team he's proud to be part of.
A jack of all trades, Lewis has experience in multiple fields including electrical, property maintenance, waterproofing and is still a practicing real estate agent.
He’s down to earth, friendly and loves meeting and chatting to customers on the job.
Lewis has an invested interest in the world of smART technology and sees great potential in bringing it to the Southern Highlands.
Being a local himself, he’s proud of the fact that he can share all the benefits of implementing what The Techery has to offer with many of the familiar faces that he’s met in previous roles.
He’s excited to be working with The Techery team and looking forward to meeting you!
Introducing Senior Field Technician Seleni, or as we call lovingly call him, Leni.
Seleni hails from Fiji where he has worked in the technology and communications industry.
He's here in Australia broadening his knowledge of IT at university and spending time with his mum who resides in the Southern Highlands.
Leni is a highly skilled Technician with 14 Years experience in Networking, Security Systems, TV solutions, Satellite Dish Servicing and PBX Systems. He also has experience with training and education.
As always with all The Techery Team, Seleni's aim is to maintain high-quality service for all clients.
Guy Power brings a versatile and hands-on approach to his role as Provisioning Manager at The Techery.
With a background in logistics and a keen eye for detail, Guy ensures that every project is equipped and ready to go—from sourcing and preparing technical equipment to coordinating the seamless handover between office and field teams.
Though new to the tech industry, Guy has quickly adapted, demonstrating initiative, adaptability, and a strong commitment to The Techery’s high service standards. Whether he’s in the office managing procurement or on-site supporting the technicians, Guy plays a key role in keeping operations running smoothly.
Driven by a proactive mindset and a team-first attitude, Guy is dedicated to delivering reliable, behind-the-scenes support that enables outstanding outcomes for every client.
Jayden is our Field Technician and a proud part of The Techery team, representing the next generation of local talent in the Southern Highlands.
Being a Highlands local and part of the extended Techery family,
Jayden brings a strong sense of commitment, enthusiasm and willingness to learn to every project he’s involved in.
Working alongside our experienced technicians, Jayden is building his skills across networking, Starlink installations and smART technology systems, gaining hands-on experience in the field.
At The Techery, we’re passionate about supporting and growing local talent, and Jayden is a great example of our commitment to expanding our team in a way that feels like family.
He approaches every job with a positive attitude and is excited to continue developing his skills while contributing to solutions that make our clients’ homes and businesses smarter, safer and more connected.
Bern is our Junior Technician and a valued member of The Techery team, supporting a wide range of installations across both residential and commercial projects.
With a background in IT, WAN networking and system administration, Bern brings a strong technical foundation into his role, along with experience in technical environments within the VFX industry.
This diverse skill set allows him to approach each job with both attention to detail and a deeper understanding of complex systems.
Working alongside our senior technicians, Bern is continuing to develop his skills across networking, Starlink installations and smART technology systems, while contributing to the smooth delivery of projects on site.
Bern is known for his reliability, strong work ethic and willingness to learn, and takes pride in ensuring every installation is completed to The Techery standard.
He enjoys being hands-on in the field and is passionate about delivering solutions that make everyday life more connected, efficient and secure for our clients.
Brady is our Customer Service Representative and Content Manager, playing a key role in both client communication and how The Techery shows up across our platforms.
With a strong focus on customer experience, Brady works closely with clients to ensure enquiries are handled clearly, efficiently and with care. From answering questions to supporting day-to-day communications, he helps make every interaction with The Techery feel seamless and approachable.
Alongside this, Brady manages our content and online presence, helping bring our projects, services and brand to life across social media and marketing channels.
Being part of the Techery team, Brady brings a fresh perspective and creative approach, while staying aligned with our core values of quality service and genuine customer care.
He is passionate about connecting with our audience, supporting the team behind the scenes, and contributing to the continued growth of The Techery.
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