We design and install technology systems for homes, rural properties and businesses across the Southern Highlands. Our core services are:
Because our team designs and installs all of it, everything works together as one system rather than a patchwork of separate providers.
No, all of our data plans are paid on a month by month basis.
Turnaround depends on the scope of your project. As a general guide, most installations are completed within one to two weeks of your proposal being signed, and simpler connections can sometimes be turned around within a few days. We'll always give you a clearer timeframe as part of your proposal.
A technician visits your site to scope your requirements — whether that's internet connectivity, smART automation, security or access control — and confirm we can deliver a reliable solution before you commit.
We waive the cost of that site visit. If you decide not to go ahead with The Techery for any reason, the standard cost of sending a technician to test your site will apply.
If you're an existing customer and the issue turns out to be something we installed or configured, there's no call-out fee — that sits inside our network boundary, and we take responsibility for it. If the fault is outside our network boundary (for example, an issue with your own devices or network setup), a $150 call-out fee applies and will be added to your bill.
For new work outside of an existing fault — like a new installation or system upgrade — cost depends on the scope and the specialist required, and we'll always confirm this with you upfront before anything goes ahead.
Yes. After installation, the equipment is debited as per your agreed proposal and, therefore, owned directly by you.
Yes, and there's no fee to change your plan. As your needs change, we can adjust it up or down — more data, a faster speed tier, or scaling back. Just contact our team and we'll talk through what makes sense and get it actioned.
It depends on your connection type:
If your needs change, just get in touch and we'll adjust your plan.
Billing is charged monthly in advance and invoices are generated the 1st week of each month. The balance will be debited on the due date on the invoice from the bank account or debit card you have set up upon installation. You can view all invoices on your MyAccount Portal.
You can use your MyAccount Portal by referring to our guide or call our billing team on 02 4883 6781.
Neither — we're a full technology partner. Internet and smART automation are part of what we do, alongside security and surveillance, access control, and business technology. Because our team designs and installs all of it, everything works together as one system rather than a patchwork of separate providers.
Our focus is on listening to what you actually need, then using that expertise to create the best solution for you — not the biggest one.
Yes — VOIP (internet-based phone systems) is part of our Business Technology services. We can set up, configure and support your business phone system, and make changes like adding lines or adjusting call settings as your needs change. There's no fee for standard changes — if something's not working, just contact our support team.
Yes, this is included in your aftercare package. If you need to add a new user, update a gate or intercom code, or change WiFi or network logins, our team can make these changes for you — just contact us with the details.
For a comprehensive run down of our pre-site process, please head over to our How we work page.
Many things can impact your speed, such as network issues, tower maintenance/outages, or a fault with your internal network (ie how your devices communicate with each other).
We always suggest that a modem or antenna is power cycled to re-sync your connection to a local tower. Check out our simple guide to power cycling.
Outside of this, The Techery will deploy a technician to assist further.
Our customer service team will assist with initial prompts.
Please check out How to Power Cycle on our Resources page. Should the service still not be functional, our technical team will make a visit to your site. We’ll come prepared with as much equipment as we need to get you up and running. When the crisis is over, we can offer support and advice on preventative measures and maintenance. Our goal is to create long-term partnerships to make sure our customers are getting optimal service.
Absolutely. Whether it is a residential premises or a small or large enterprise, we can help coordinate your needs to ensure a smooth transition. It will also give us an opportunity to review your current set-up and optimise your services.
Contacting us ahead of time will ensure a successful move. Contact our team on 02 4883 6781 or complete our online contact form.
Yes! At The Techery we pride ourselves in being local and Australia based. All calls are attended to by one of our team members!
We love the Southern Highlands, and looking after our customers in an accessible and personable way is our specialty! We’re a team of locals with a thorough knowledge and understanding of our area and the wonderful people who live here.
From your first contact to the pre-site assessment, install and after-care support, we pride ourselves in being available and informative. It’s our passion and priority to foster ongoing relationships with our wonderful customers.
The Techery PTY LTD ABN: 56 659 016 476
