Check out our services. All products are customised to suit a residential customer to a large enterprise.

• Bespoke Rural Internet Solutions: Elevate your online experience with tailored solutions, from your go-to internet solutions to lightning-fast Starlink units.
• smART Automations: Step into the future! Automate your home, rural property, business, Air BnB, and more to regain precious time.
• WiFi Network Extension: Extend the reach of your internet seamlessly to garages, sheds, stables, or outdoor entertaining areas. Custom setups for uninterrupted connectivity.
• Surveillance Solutions: Upgrade your security with our comprehensive surveillance system services. From consultation to installation, we've got you covered.
• After-care support
• A range of high-quality products to complement your installation or existing network set-up

• 02 4883 6781, and Option 1 for Sales, 2 for billing and 3 for customer service and technical support
• support@thetechery.au
• Our online contact form

Yes! At The Techery we pride ourselves in being local and Australia based. All calls are attended to by one of our team members!

No, all of our data plans are paid on a month by month basis.

Yes. After installation, the equipment is debited as per your agreed proposal and, therefore, owned directly by you.

Generally within one to two weeks. Depending on whether your connection is a rural internet solution or a smART home or smART business automation installation, we can service you within a few days after you sign your proposal.

In many cases, we can eliminate additional services required by utilising radio link technology and long-range access points to extend your wifi network across multiple dwellings, reducing the need for multiple monthly contracted services.

Research shows that by implementing smART automation your overall utility expenses will reflect savings! The Techery will visit for a pre-site assessment, where we will listen to your overall needs and help facilitate what is possible for you.

We provide a custom solution to suit your needs. Nothing more. Nothing less.

The Techery is made up of internal network experts, which allows close ties between quality internet and the luxury of smART automation. Our relationships enable us to secure you with the most efficient and cost-effective solutions.

Our focus is ensuring you are heard throughout the process whilst utilising the team’s expertise to create the best solution for you.

For a comprehensive run down of our pre-site process, please head over to our How we work page.

Billing is charged monthly in advance and invoices are generated the 1st week of each month. The balance will be debited on the due date on the invoice from the bank account or debit card you have set up upon installation. You can view all invoices on your MyAccount Portal.

 You can use your MyAccount Portal by referring to our guide or call our billing team on 02 4883 6781.

Our rural antenna data packages are metered but can be flexible should you wish to upgrade or downgrade your data at any point.

Many things can impact your speed, such as network issues, tower maintenance/outages, or a fault with your internal network (ie how your devices communicate with each other).

We always suggest that a modem or antenna is power cycled to re-sync your connection to a local tower. Check out our simple guide to power cycling.

Outside of this, The Techery will deploy a technician to assist further.

A call-out fee is required to be paid by the customer that requests a technician to be sent to the field. This cost of $150.00 will be payable unless the tech identifies the problem to be inside the network boundary, meaning the problem caused was not the result of the customer’s network. If the problem was caused by the customer’s network, the fee will be added to the customer’s bill.

Our customer service team will assist with initial prompts.

• Power cycle the device (location advised at time of install).
• Check all cabling is secure.

Please check out How to Power Cycle on our Resources page. Should the service still not be functional, our technical team will make a visit to your site. We’ll come prepared with as much equipment as we need to get you up and running. When the crisis is over, we can offer support and advice on preventative measures and maintenance. Our goal is to create long-term partnerships to make sure our customers are getting optimal service.

Absolutely. Whether it is a residential premises or a small or large enterprise, we can help coordinate your needs to ensure a smooth transition. It will also give us an opportunity to review your current set-up and optimise your services.

Contacting us ahead of time will ensure a successful move. Contact our team on 02 4883 6781 or complete our online contact form.

A technician is required to attend your site to scope your smART automation requirements and/or conduct tests and establish that you will be able to get a reliable service that will support your needs should you decide to connect to The Techery.

We will waive the cost for that site visit.

However, if you elect not to connect to a The Techery product for whatever reason we will enforce the onsite cost of sending a technician to the field to test your site in the first instance.